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HAS MY ORDER SHIPPED?
You can track the status of your order online at Aloma.com even if the order was placed with Aloma offline. Simply visit our Order Tracking page and enter in your First and Last name or your online Order ID.
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HOW DO I TRACK MY ORDER?
To track your order on-line, please click here.
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WHEN WILL MY BACKORDER ARRIVE?
Backorders ship immediately when your order is complete. For order completion status, or if you would like to ship your products in partial shipments as they are available, please contact our Order Department at orders@aloma.com.
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MY ORDER NEVER ARRIVED.
If your Aloma.com order never arrived then it may be due to a shipping carrier error. If your product was ordered with UPS then try Tracking your order before you contact us as it may still be in route. After tracking if you still have concerns about your shipment then contact our Order Department at orders@aloma.com.
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HOW DO I CANCEL MY ORDER/ITEM?
Items and Orders placed online at Aloma.com may not be cancelled through our web site once your order is placed. To cancel your order, or to remove or change an item, Email our Order Department at orders@aloma.com.
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AN ITEM IS MISSING FROM MY SHIPMENT.
The Aloma staff takes great care in preparing and shipping our customer's orders. If you feel that an item is missing from your order, or if one of your products is missing a part, then feel free to contact our Order Department at orders@aloma.com.
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MY PRODUCT IS MISSING PARTS.
The Aloma staff takes great care in preparing and shipping our customer's orders. If you feel that an item is missing from your order, or if one of your products is missing a part, please feel free to contact our Order Department at orders@aloma.com.
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HOW DO I CREATE AN ACCOUNT?
To set up a new account with our fast and easy-to-use sign-up form, please click here.
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HOW DO I EDIT MY ACCOUNT INFORMATION?
To edit your account you must first be logged into Aloma.com. To do so visit the My Account section and login under Returning Customer. Then visit the Edit My Profile page link under the My Account heading.
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I FORGOT MY PASSWORD.
If you forgot your password and would like to get it emailed to you, please click here.
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WHAT IS A WISH LIST?
- What is a Wish List?
A Wish list allows you to keep track of items you would like to purchase at a later date or perhaps receive as a gift from someone by E-mailing your Wish List to them.
- How do I create a Wish List?
An Aloma.com Wish List can be created in two ways. You can click the Save to Wish List link on any product detail page and then sign up as a new customer. Or you can visit the Wish List page directly and sign up for a Wish List there.
- How do I Email my Wish List to someone?
What is better than getting your favorite Shim or Alignment item and have someone else pay for it? To Email your entire Aloma.com Wish List to someone login on the Wish List page and click the Email Wish List Link.
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HOW DO I RETURN MY PRODUCT?
For information regarding returning a product for repair please visit Product Repair. To return a product purchased at Aloma.com read the Aloma Return Policy, follow the guidelines within that policy, package your product and ship it to:
Aloma Shim & Mfg Co.
Returns
15 Plum Street
Verona, Pa 15147 USA
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HOW MUCH IS MY SHIPPING?
For every order shipped we charge a $1.00 handling and boxing fee. COD orders incur a $6.00 COD fee. All other costs are calculated automatically by the carrier and displayed on your order before checkout. If the real-time shipping calculator is malfunctioning and you would like to get a shipping quote feel free to Contact Us.
Note: Occasionally our carriers miscalculate the cost of shipping our products and we are required to make adjustments in the shipping amount on your order. Aloma reserves the right to modify the shipping charges and add COD and insurance fees, if applicable, to any order that did not calculate properly.
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WHEN WILL MY ORDER SHIP?
To determine when your order will arrive consider this formula:
Shipping Time + Shipping Method = Total Delivery Time
Shipping Time is the time it takes between placing an order at Aloma.com and the time that product leaves our warehouse. This time can be affected by stock availability. In-stock items ship the same or next business day and backorder items ship when manufactured. If you choose to split your shipments between in-stock and backordered items there may be additional shipping charges applied.
Shipping Method is the shipping format you choose upon checkout at Aloma.com. For more information about shipping method time-in-transit visit the carrier's website.
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WHAT IS THE ALOMA.COM RETURN POLICY?
- Products may be returned or exchanged within 14 days of your product's shipping date. If you are unsure of your product's shipping date you may have a copy of your invoice Emailed to you.
- Only unopened, unused items may be returned. Any damaged item (including those damaged due to poor packaging) will result in a rejected return. All items returned are subject to a 10% restocking fee.
- All returns must include a Return Merchandise Authorization Number (RMA#). The RMA# must be visible on packaging and/or paperwork.
- Items must be in original packaging, in as-new condition with the packing slip, all warranty cards, manuals and accessories.
- Shipping charges associated with returns or refused packages for any reason are strictly the responsibility of the sender.
- Products that are returned to that do not qualify for a credit or refund will be returned at the customer's expense. If a product is returned that has been used in any way it will be returned at the customer's expense.
- Please allow approximately 10 business days for your return to be processed once it has arrived at the warehouse.
- If you request a replacement, we will ship your replacement after we receive and process your returned product. If you need a replacement right away, we suggest you request a credit (rather than a replacement), when you obtain your RMA number. Then place a new order. The new order will be shipped as soon as we have product available and your credit will be applied approximately 10-15 days after we receive the product you are returning.
Returns are to be shipped to:
Aloma Shim and Mfg Co
Returns
15 Plum Street
Verona PA 15139
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ALOMA.COM PRIVACY POLICY
You may review our privacy policy by clicking here or using the navigation button on the left or bottom of the Aloma.com website.
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SECURE SHOPPING
We make every effort and follow industry standard practices to safeguard the confidentiality of each user's personal information. All credit card information you submit is encrypted through our Verisign secure server software (SSL). When you conduct a transaction on our site or when you log into your account, we encrypt all of your credit card information and store that information in our secure data center. All of the credit card data is automatically deleted 30 days after your transaction for your own protection. All transactions are conducted through our secure servers, which are protected behind state-of-the-art firewalls. However, "absolute, 100%" security does not exist on the Internet and therefore you should not expect that your information will never be disclosed.
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WHAT ARE MY PAYMENT CHOICES?
Online Payment Methods
- Visa
- MasterCard
- American Express
- Discover
- PayPal
- COD
- Aloma.com Coupon
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Offline Payment Methods
- Visa
- MasterCard
- American Express
- Discover
- PayPal
- COD
- Check
- Money Order
- Coupons
- Wire Transfer
- Purchase Orders
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WHEN WILL MY CREDIT CARD BE CHARGED?
Due to the speed of our customer and order processing your credit card will be validated and charged upon order checkout. Items will ship right away and backordered items will also be charged upon checkout. If there is an unreasonable delay in fulfilling your order, your credit card will be refunded until the time of shipment.
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WHEN WILL MY CREDIT APPEAR ON MY ACCOUNT?
We will inspect the returned item upon receipt and a decision will be made on whether to issue a credit and the credit amount. If a credit is awarded, those orders placed with a credit card will be refunded to the card account. All other credits will be issued by company check within four business days and mailed via the United States Post Office.
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I HAVE A QUESTION ON MY CHARGES.
If you have a question regarding the charges to your account then feel free to contact our Order Department at orders@aloma.com.
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DO I HAVE TO PAY SALES TAX?
Aloma.com charges sales tax only for orders shipped to the State of Pennsylvania. On PA shipments a 7.0% sales tax will be added automatically to your order. If you are tax exempt in the State of PA, please fax your exempt certificate to 412-828-7280. We will promptly credit your account.
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CAN I HAVE A COPY OF MY INVOICE EMAILED TO ME?
To have a copy of your Aloma invoice emailed to you, please click here.
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HOW DO I RETURN A PRODUCT FOR REPAIR?
If you have purchased a Rom-A-Lign Unit from Aloma.com you may be eligible for repair. To ensure that you are eligible for repair, please be sure to follow the procedures outlined below.
Contact our Technical Support Group Technical@aloma.com to get an evaluation of potential problems. To return a product for repair simply fill out and print our Repair Request Form, package your product, and return it to:
Aloma Shim and Mfg Co
Product Repairs
15 Plum Street
Verona, Pa. 15147 USA
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WHAT IS LIVE ASSISTANCE?
At Aloma.com we utilize a pro-active Live Assistance program that is at the forefront of modern technology. Our Live representatives are able to monitor our customers as they browse the site and approach those customers who seem to need assistance much like at a retail store. Our representatives are also available to be paged by those with questions regarding anything from products to the shopping experience.
Note: A number of our Live Representatives at Aloma.com are not employees of Aloma Shim and Mfg Co and are working only on a volunteer basis. Although they are fully trained in answering most product and site questions, Aloma will not be held responsible for incorrect statements made by our online representatives.
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LIVE REPRESENTATIVE HOURS OF OPERATION
Although we try to maintain Live Assistance during normal businesshours, there are times when there will be no live assistance online. If you are unable to obtain Live Assistance online during normal buisiness hours you may phone our offices for further assistance.
Typical Live Assistance Hours: Monday-Friday 8:00am to 5:00pm EST
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